1. Is there a charge for an estimate?
2. Do I have to get more than one estimate?
3. Can I choose the body shop where my vehicle is repaired?
4. Will my new car warranty be voided if I don't go to dealer for my repair?
5. Does Webb offer a warranty?
6. Can you arrange for my vehicle to be towed?
7. Can you arrange for a rental car?
8. Can I get a ride home or to work when I drop off my vehicle?
9. How long will it take to repair my vehicle?
10. I have several estimates that significantly different in price. Why?
11. If my vehicle frame is damaged, does that mean my vehicle can't be
12. Can you match color of paint on my vehicle?
13. Do you offer a warranty on your paint?
14. What if my vehicle is a total loss?
15. When do I pay my deductible?
16. How soon after my vehicle is repaired and painted can I wash and wax it?
1. Is there a charge for
All estimates are FREE and it take approximately 20 minutes to complete. Make an appointment or stop in anytime!
2. Do I have to get more
than one estimate?
No, that is a common misconception. You can take your vehicle to the facility
of your choice and get one estimate. We would be happy to write an
estimate for you and submit it to your insurance company. If the insurance
company has already written an estimate for you, we will be happy to use their
estimate and work with your company to expedite repairs and return your vehicle
to its pre-accident condition.
3. Can I choose the body
shop where my vehicle is repaired?
Yes, it is YOUR responsibility and right to choose the body shop
that will repair your vehicle. You may have prior experience with a repair
facility, ask family and friends for referrals, check with the Better Business
Bureaus or check online. Be sure the collision repair shop you chose is a
Certified Shop and offers a lifetime warranty on their workmanship and paint.
4. Will my new car
warranty be voided if I don't go to dealer for my repair?
No, your manufacturer's warranty will remain in effect. In addition to your
manufacturer warranty, the areas that Webb Toyota's Body Shop repairs will
be covered by our Limited Lifetime Warranty.
5. Does Webb offer a
Yes, the Webb Toyota Body Shop offers a Limited Lifetime Warranty to
repair, without charge to you, any defects in workmanship for the bodywork and
paint labor shown on your repair invoice for as long as you own your vehicles.
6. Can you arrange for
my vehicle to be towed?
Yes, whenever possible our team will be happy to make
towing arrangements for you during normal business hours, Monday through
Friday 8:00am to 5:30pm. Just give us a call at 505-325-1911. The cost of
towing as a result of an accident is usually covered as part of loss. We will
included this expense in the estimate that is submitted to the insurance
7. Can you arrange for a
Yes, we would be happy to make a rental car reservation for you that will
coordinate with the repair date of your vehicle. We can offer "one
stop convenience". The rental car company will pick you up at Webb Toyota and take you to their office and get you on your way.
8. Can I get a ride home
or to work when I drop off my vehicle?
Yes, we are happy to provide courtesy rides for our customers. When you
call to schedule your repairs, please inform us that you will need a ride.
9. How long will it take
to repair my vehicle?
Vehicle repair time is determined by the complexity and extent of the
damages. We will give you an estimate time of delivery, based on the initial
appraisal of the collision damage. However, the initial appraisal is often
written on visual damage only. The estimated time of delivery may change after
you vehicle is completely disassembled due to the discovery of additional
supplemental damage, the need for additional parts, availability of parts and
supplemental insurance approvals. Your customer service representatives will
keep you informed during the repair process.
10. I have several
estimates that significantly different in price. Why?
There are a number of reasons that
estimates may differ. Are all the necessary repairs included on each estimate?
A low estimate could reflect an incomplete job which may not include structural
damage to the frame or unibody. There may be a difference because one body shop
has written to repair a part and another shop has written to replace the part.
There are three primary estimating systems used by auto body repair facilities.
Each system breaks down labor operations differently and frequently uses different material allowances for similar operations. The type of parts used in
the repairs will have a significant impact on the repairs. Is the estimate
written to use Original Equipment Manufacture's parts, aftermarket parts, used
or re-manufactured parts? Webb Toyota utilizes Toyota OEM body parts to reassure the quality of your vehicle. If you have several estimates that differ in price,
please bring them to Webb's Auto Collision Center and we will be happy to help
you determine why there are price differences.
11. If my vehicle's frame
is damaged, does that mean my vehicle can't be repaired?
Frame damage is common and can be repaired with the proper equipment and
experienced technicians. Your vehicle may have a chassis (frame) or It may have
a unibody (frame and body as one) construction. If the severity and location of
the collision damage indicates there is frame or unibody damage, your vehicle will
be mounted to a dedicated universal frame rack. A computerized measuring system
will be utilized to provide graphic and numeric data showing the extent of the
damage and the damage to the dimension dictated by the vehicle manufacture.
12. Can you match the
color of paint on my vehicle?
Yes, Webb Toyota's Body Shop uses a computerized paint mixing system
by DuPont a leader in refinishing products. The paint code on your vehicle
indicates the color your vehicle was painted at the factory. Our painters use the paint code and their
experience to blend a color that matches your vehicle. Your vehicle will be
spray painted in a downdraft booth.
13. Do you offer a
warranty on your paint?
Yes, DuPont, the manufacture of our paint products, provides a limited
Lifetime Nationwide Warranty.
14. What if my vehicle
is a total loss?
The decision to total a vehicle is made by the insurance company handling
the claim, not by the body shop. Each insurance company has their own specific
guidelines which they utilize to determine if a vehicle is totaled. In many instances, a vehicle will be totaled if the cost to repair equals or exceeds
75% to 80% of the vehicles ACV (actual cash value).
15. When do I pay my
You pay your deductible to the Webb Toyota Body Shop at the time you
pick up your vehicle. The amount of the deductible you are responsible
for is determined by your insurance policy. Check with your insurance
agent or adjuster if you are unsure of the amount. We will accept Visa, Master Card, and Discover, debit card, check and cash for the
16 How soon after my
vehicle is repaired and painted can I wash and wax it?
FIRST 30 DAYS: Wash by hand using only clear water. Be sure to wash your
vehicle in the shade. Please do not "dry wipe" your vehicle. It can scratch the
finish. Do not use a commercial car wash, the stiff brushes and sponges
can damage the paint. Please avoid parking under trees as they are likely to attract birds or drop tree sap on your newly painted
vehicle. Please do not spill gasoline, oil, antifreeze, transmission fluid or
windshield solvent on the new paint.
After 30 Days: Wash your vehicle using a mild car wash solution or mild
dish washing detergent and soft cloth.
After 90 Days: Waiting 90 days will allow your paint to cure completely. At
this time we recommend that you wax your car. Keep a coat of wax on your
vehicle will protect the finish and help it looking like new.